Emergent Intelligence: SocialText and Baynote
What does an Emergent Business Execution Platform look like? I asked this question in my last post of 2009. Building up to this question, I had argued that “excellence in execution is infrastructure,...
View ArticleDon’t treat everyone the same, treat them uniquely
Every time a customer or potential customer interacts with your company, a decision is made. What home page is displayed? What results are returned for that search term? What offer should be made in...
View Article3 Steps to Customer Centric Software
Today your software solution most likely delivers the same value to your customer whether it is the first, 101st or 1,000,001st transaction. But software made smarter with predictive analytics delivers...
View ArticleAre you solving your customers’ problems or just throwing data at them? Time...
I am struggling to book our summer vacation. This is not new. Every trip we take is a chore to book. Instead of delighting in the possibilities, I am bogged down by the inflexible search, the...
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